FAQ

Signing up is straightforward. Click “Register” on the Stoiximan homepage, provide basic details like name, date of birth, email, and create a secure password. You’ll need to confirm you’re of legal gambling age in your country and accept the terms and conditions.After registration, you may be asked to verify your email or phone number. Make sure your personal details match your government ID to speed up any future verification checks. If you plan to deposit, have your preferred payment method ready—most players use card, e-wallets, or bank transfer.If you run into problems during sign-up, open the live chat for immediate help or email support@stoiximans.com with a clear description and screenshots if possible.

Stoiximan’s standard welcome package includes a deposit match plus free spins. Typical offer details are a 100% match up to €500 and up to 150 free spins, but promotions can vary by market. To claim, make a qualifying first deposit—usually a minimum of €10—and the bonus is automatically applied if you meet the eligibility criteria.Wagering requirements are essential: the common rate is 13x on the combined deposit and bonus amount. Slots usually contribute 100% toward these requirements. Note that only one cash bonus can be in “Pending” status at a time, and pending bonuses typically expire after 30 days. Always read the full bonus terms on the promotions page to confirm current amounts, contribution rates, and any country restrictions.

No-deposit bonuses are rare and typically limited by market and promotion. Stoiximan does not consistently offer no-deposit codes; when they do appear, they’re posted on the promotions page and are subject to strict terms, including wagering requirements and eligibility by country.If you’re hunting for a no-deposit offer, check the promotions section regularly and sign up for official marketing communications. Beware of third-party sites claiming exclusive no-deposit codes—always verify promotions directly on Stoiximan’s platform before claiming.

Stoiximan supports a wide range of payment methods. Common options include Apple Pay, Google Pay, Visa, MasterCard, Maestro, PayPal, Neteller, Skrill, PaySafeCard, and bank transfer. The primary currency for many markets is the euro (€), so account balances and bonuses may be displayed in EUR.Minimum deposit amounts can vary by method and region, but bonus-qualifying deposits often start at €10. Withdrawal options and processing times differ by method, so choose the one that fits your needs, and check any fee disclosures before you confirm a transaction.

Deposits are usually instant with e-wallets and card payments, and slightly longer for bank transfers. Withdrawals depend on the method: e-wallets often process within 24–48 hours after approval, cards and bank transfers can take 2–7 business days, and some methods may require additional verification.To withdraw, go to your account cashier, choose “Withdrawal,” select your method, and enter the amount. Stoiximan will review the request—verification must be complete before funds are released. If a withdrawal seems delayed, contact live chat for a status update, and be ready to provide the transaction ID or screenshots if requested.

Wagering requirements determine how many times you must play through bonus funds before you can withdraw winnings. Stoiximan commonly uses a 13x wagering requirement applied to the bonus plus deposit amount for welcome offers. For example, if you receive a €20 bonus and your deposit was €20, you’d need to wager (€40 × 13) = €520 before withdrawing bonus-related winnings.Different games contribute differently toward wagering: slots typically contribute 100%, while table games and some live dealer titles may contribute less or be excluded. Bonus terms state contribution rates and any bet limits while a bonus is active. Always read the full terms to avoid unexpected blocks on withdrawals.

Stoiximan operates under licenses in the jurisdictions where it’s active, including regulatory oversight in Greece for players there. Licensed status means the operator must follow strict rules on fairness, responsible gambling, and fund segregation.For security, Stoiximan uses industry-standard encryption and secure payment gateways to protect deposits and personal data. The site also follows data protection rules applicable in its markets. While licensed platforms reduce risk, never share passwords, and use strong, unique credentials and two-factor authentication where available.

Verification typically requires a government-issued ID (passport, driver’s license, or national ID), a proof of address (utility bill or bank statement dated within the last 3 months), and sometimes a proof of payment (photo of the card, or e-wallet screenshot) for larger withdrawals.Upload documents through your account verification area or email them to support if instructed. Verification times vary but are usually completed within 24–72 hours after receipt. Delays happen if documents are unclear or don’t match your registered details, so double-check image quality and that names and addresses match exactly.

First, try basic troubleshooting: refresh the page, clear your browser cache, or restart the app or device. Make sure your browser or app is updated to the latest version, and check your internet connection.If the problem persists, use live chat for fastest resolution and provide these details: device type, operating system, browser and version, a description of the issue, and screenshots or error messages. You can also email support@stoiximans.com for issues requiring attachments or formal follow-up.

Live chat is the quickest way to get help for account problems, deposits, withdrawals, and technical issues. For document submission or slower issues, email support@stoiximans.com and include clear details and attachments. Response times vary by channel, with chat often available during peak hours and email taking longer for complex cases.If you need to escalate, ask the agent for a case number and expected response time so you can follow up easily.

Stoiximan provides tools to help you stay in control, including deposit limits, loss limits, wager limits, time-outs, cool-off periods, and self-exclusion options. You can set or change most limits in your account settings, or ask support to assist.If you feel gambling is becoming a problem, seek help immediately—Stoiximan can provide self-help resources and referrals to professional organizations. Never gamble with money you can’t afford to lose, and use the available tools to keep play fun and sustainable.Play responsibly: if you need help finding support services in your country, ask customer support or consult official resources for professional advice.